Privacy & Security Policy

At First Global Bank (FGB) we understand how important the security and confidentiality of your information is to you. Protecting our customer's information is always our concern, whether it's online or through traditional banking methods.

We have taken significant measures to help ensure that your personal information remains confidential and secure within our data center - so you can bank with confidence whenever you visit www.globalaccess.firstglobal-bank. We use current industry standard encryption and employ 128 bit SSL encryption to insure that information passed between our site and your browser is secure.

INTERNET SECURITY

Use of Cookies

Cookies are small files containing information that our website transfers to your PC's hard drive via your web browser software. Cookies can store information about your preferences and other information which you need when you visit a website. FGB uses cookies to monitor our website traffic, to ensure better service levels and in order to provide you with certain features such as the customised delivery of certain information. To prevent the use of cookies you should activate the facility which is available in most web browsers that enables a user to deny or accept cookies.

Safeguarding your personal information is important to us. We have implemented the following measures to enhance the protection of your personal information.

Secure Socket Layer

Secure Socket Layer or SSL is a protocol for transmitting information securely via the Internet to prevent it being tampered with during transit. SSL works by using a private key to encrypt data that is transferred over the SSL connection. The protection strength of SSL is determined by the bit length. Currently, First Global Bank uses 128-bit encryption. Most Internet browsing software, including Netscape Navigator 4.7 and Microsoft Internet Explorer 5.0 or higher, support SSL, and many web sites use the protocol to transmit confidential information provided by consumers, such as credit card numbers. By convention, web pages that require an SSL connection start with https: and not the traditional http :.

Authentication

Authentication is the process of identifying an individual, based on a unique username and password. Authentication ensures that the individual is who he or she claims to be. Authentication techniques are used when customers access their FGB account on-line.

Authorization

Authorization is the process of allowing the individual access to the appropriate data, after an individual has been properly identified by an authentic user name and password.

Encryption

Encryption is a method of scrambling information while it moves from one source to another, that protects the contents. First Global Bank uses encryption to protect sensitive information. To read an encrypted file, you must have access to a secret key or password that enables you to decrypt it. Unencrypted data is called "plain text," encrypted data is referred to as "cipher text."

Firewall

A firewall is designed to prevent unauthorized access to or from a private network. Firewalls can be implemented in both hardware and software, or a combination of the two. Firewalls are frequently used to prevent unauthorized Internet users from accessing private networks connected to the Internet. Firewalls are designed to protect sensitive customer data. Firewalls are used by FGB directly or indirectly through contracts with third party vendors.

PHYSICAL SECURITY

All servers involved in gathering, storing, and providing the data to you are operated in a secure data center that has restricted access to authorized personnel only. Our data center is monitored 24 hours per day and only certified employees are permitted on premises through the use of a picture ID and electronic access. A record is kept of all personnel who have entered the secure data center.

Access to servers requires multiple levels of authentication and sensitive data including your access credentials and account numbers are always stored in encrypted format at all times.

Our employees are made aware of our security policy's procedures and practices through their acceptance on a yearly basis that they have carefully reviewed and abide by it.

YOUR SECURITY

First Global Bank uses state of the art technology to protect the confidentiality of your financial activities while you are online. This is way we use two factor authentications (online passwords and access codes) to access any account information using our online banking technology.

Your Account information is only displayed in the secure part of the site, where firewalls block unauthorized users from accessing your account information. In addition the passcode (password and token) used to access our secure banking website encrypted on entry. Further the token code changes each time you attempt to log in to Global Access.

Secure Email

To protect any private information you may send to us via e-mail, we provide a secure messaging feature within Internet Banking so that your correspondence and your information, remains between you and First Global Bank

Log-in Attempts

For added security, we protect your online banking access by tracking the number of log-in attempts. After a number of incorrect Passwords attempts, we will immediately disable online access. You will then need to contact us to re-establish access.

Session Time-out

For your protection, Global Access includes session time out feature for your online banking session. If your Internet Banking session remains idle for a given time, your session is ended automatically. This is done to protect your accounts from unauthorized access if your PC is left unattended or you have not logged-off your Internet Banking session.

PRIVACY

We Value and Respect Your Privacy

First Global Bank is committed to safeguarding your financial privacy. We strive to provide you with excellent customer service and make available to you various products. This Privacy Notice contains important information about our privacy practices. It describes how we may now or may someday later deal with nonpublic information about you as our consumer. We may change our practices in this area from time to time, and will let you know if this Privacy Notice is changed.

Information We Disclose

We do not disclose any nonpublic personal information about you to anyone, except as permitted by law.

Former Customers

If you decide to close your account(s) or become an inactive customer, we will adhere to the privacy policies and practices as described in this notice.

Confidentiality and Security

We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with our local regulators From time to time, we may hire others to support us in marketing or delivering our products and services. If we provide nonpublic personal information to others in the course of these business relationships, we insist that the confidentiality of such information be observed. That is, we require such third parties to agree to safeguard nonpublic personal information regarding our customers in accordance with our own privacy policies.

If you have any questions about our security procedures you can contact us via email at fgb@gkco.com or by phone at 1-888-CALL FGB (225-5342). Be sure to provide your name, contact information, and clearly state the question. We will make every effort to answer your questions.

Find out more information about Fraud and Identity Theft.