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Customer Service

What sets FGB apart from other banks?

Over the years, FGB has developed the reputation of redefining the banking experience through its commitment to providing cutting-edge financial solutions with the high standard of customer service delivery that the institution is known for.

What products and services does FGB offer?

First Global Bank is a comprehensive provider of first-rate banking products and services. The company's suite of options includes:

  • Debit card and access to Automated Banking Machine (ABM) services;
  • Online Banking;
  • Certificates of Deposit;
  • Interest-bearing Chequing & Savings Accounts;
  • Foreign Exchange Trading; and;
  • Corporate and Retail Lending, including loans and credit cards.

How can I join the FGB team?

First Global Bank seeks to foster a culture of excellence in all of its endeavours; excellence in customer service, product innovation and how we treat our people. If you are interested in being part of a high performance organization where your contributions will be valued, visit Careers to search for available jobs.

Where can I find an FGB Branch?

FGB has five(5) branches throughout Jamaica, three (3) of which are located in Kingston, one in Mandeville and the other in Montego Bay. Locate a branch near you.

How do I contact Customer Service?

You may call Customer Care at 876-929-3383 or toll-free within Jamaica at 1-888 CALL FGB (225-5342) from 8:30 a.m. to 5:00 p.m. Mondays through Fridays, excluding (Jamaican) national holidays. Or you can send us an email using this address fgb@gkco.com. Also, see branches for more details.

How does FGB protect my privacy and security?

FGB places the highest value on the information our clients share with us, and we are firmly committed to protecting our clients' privacy. More information detailing the many steps we take to safeguard your security can be found in the Privacy and Security section of our website. In addition, you can visit the Fraud or Identity Theft section of our site to read up on how you can take steps to protect your own privacy.

What if I need help while trying to open an account?

If you are having difficulty filling out the application, you may call Customer Care at 876-929-3383 or toll-free within Jamaica at 1-888-CALL FGB (225-5342).

First Global Bank
First Global Bank Limited (FGB) is a wholly-owned subsidiary of GraceKennedy. The bank started in 1970 as The First National Bank of Chicago (Jamaica) Limited and was in 2002. FGB operates one of Jamaica’s best online and mobile banking platforms called Global Access, 8 main branches located in the urban areas of New Kingston, Downtown, Manor Park, Liguanea, Portmore, Mandeville, Ocho Rios and Montego Bay, and is expanding its reach into smaller communities island-wide with mini-branches and banking agents called First Global MoneyLink. 
Contact Info
  • By phone: 1-888-225-5342
  • By e-mail: fgb@gkco.com
  • Fill in the form on our contact page
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