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Can I pay bills online using Global Access?

Yes. You can pay your credit card and other bills from our extensive list of billers. Global Access allows you three modes of payment. You may choose to make an immediate payment, a one-time future dated payment, or a recurring payment using the standing order feature of the system. Our standing order payment feature allows you to pre-configure the date, amount and frequency of a payment to be made.

How does the Bill Payment service work?

First Global Bank customers with a savings or chequing account may use the bill payment service in the following manner:

  • Payments can be scheduled from an active chequing or saving accounts;
  • Payments can be entered as a one-time transaction and/or as a recurring transaction;
  • Payments entered before 6:00 p.m. on any business day will be processed same day;
  • Payments made from an active chequing or savings account entered after 6:00 p.m. will be processed on the next business day;
  • Scheduled recurring payments that fall on a weekend or a non-business day will be processed on the next business day; and
  • Payments made to external billers will be delivered on the next business day.
    Other Scheduled Bill Payments
    • The scheduled delivery date is the date you enter for the payment to be delivered to the Payee. For payments made by electronic transmission or Manager’s Cheque/Draft, the payment amount will be debited from, or charged to the account that you designate on the scheduled delivery date. If the scheduled delivery date is a weekend or non-bank business day, then the delivery date will be the next bank business day.
    • For payments to a First Global Bank credit card your payment will be credited to you account immediately.
    • To assure timely payment and obtain the full benefit of the Online Banking Guarantee, your account must be in good standing on the day the payment is due. If, for any reason, your account is not in good standing, you will be fully responsible for all late fees, finance charges or other action taken by the Payee. If we are unable to complete the payment because of insufficient funds in your account or some other reason, we will send you an alert to the email address you have provided with your Agreement. We will also notify you if your account is no longer in good standing and eligible to be used for bill payments. Please make sure you have sufficient funds in your account to cover all payments as they become due.

How does the Electronic Funds Transfer (EFT) Services Work?

First Global Bank supports four methods of electronic funds transfer services. Customers with an active deposit account (savings or chequing) in any currency may use EFT Services to send their transfers electronically.

  • International Wires
  • Domestic Transfers (ACH Transfer to other local banks)
  • Interbank Transfers, i.e. to other First Global Bank clients’accounts
  • Inter-Account Transfers, i.e. between your own accounts

Our EFT services are in two categories, Internal and External.

Internal Transfers (i.e. transfers in which the funds remain within First Global Bank)

  • Transfers can be made in 2 ways, on a one-time or recurring basis. One-time transfers may be immediate or scheduled for a future date. The recurring transfer feature may be used when a set amount is transferred at regular intervals. For example, $100 to be transferred from a chequing to a savings account, which occurs every 2 weeks.
  • One-time immediate transfers can be made from a linked First Global Bank chequing or savings account to other First Global Bank accounts.
  • Scheduled and recurring transfers can be made from an active First Global Bank deposit account, i.e. chequing or saving, to other First Global Bank customer accounts.
  • Transfers can be made from an active First Global Bank personal, sole proprietor or corporate deposit account to that of other First Global Bank client accounts. Transfers from a deposit account are immediately reflected in both the sender and receiver accounts’ available balance.
  • Transfers are not allowed from a credit card account, however, payments from deposit accounts to credit card accounts are allowed and payments are reflected on the credit card immediately.
  • Scheduled and Recurring Transfers (Standing Orders)
    • Transfers scheduled for a weekend or a non-bank business day will be processed on the next business day. All other scheduled and recurring transfers will be processed from the funding account at the beginning of the business day requested.

Internal Funds Transfer cut of times

  • Payments to Credit Card Accounts
    • Funds transferred as a payment to a credit card account will be credited immediately.
  • Transfers to Deposit Accounts
    • Funds transferred from a deposit account before 6:00 p.m. on a bank business day will appear with the same day's date as long as funding is available to cover the amount of the transaction. Transfers submitted after 6:00 p.m. or on a non-bank business day will appear with the following business day's date as long as funding is available to cover the amount of the transaction.

External Funds Transfers, i.e. transfers in which the funds are remitted to another institution (Local or International)

  • Transfers outside of First Global Bank can be initiated on either a one-time or a recurring basis. One-time transfers may be immediate or scheduled for a future date. The recurring transfer feature may be used when a set amount is transferred at regular intervals. For example, $200 to be transferred from your FGB account to an account at another commercial bank operating in Jamaica, that occurs every month.
  • One-time, future-dated, or recurring transfers scheduled for a weekend or a non-bank business day will be processed on the next bank business day.
  • Future-dated and recurring transfers can be canceled prior to midnight on the bank business day before the date the transfer is scheduled. However, if the transfer's status is In Process or Processed, you can no longer cancel the transaction. After you cancel a future-dated transfer, the status changes to Canceled. Canceled transfers remain under Pending Transfers. NOTE: Immediate transfers cannot be canceled once the transfer has been submitted.

External Funds Transfer Cut-off Times

  • Domestic (ACH) Transfers Cut-off Time
    • For same day value transactions, transfers have to be effected before 2:00 p.m. on a bank business day
    • Transfers done after 2:00 p.m. will be remitted on the next bank business day
  • Wire Transfers
    • Wires will be remitted same day for $US and $CAD transfers that are submitted before 2:00 p.m.; and also for transfers in EUR and GBP that are submitted before 10:00 a.m.
    • Transfers submitted after 10:00 a.m. and 2:00 p.m. for the respective currencies, will be remitted on the next bank business day

Please note, that while First Global Bank will remit all external transfers in keeping with the aforementioned stipulations, FGB cannot guarantee when settlement will be made by the recipient bank, as settlement is dependent on a number of factors which are outside of First Global Bank’s control. FGB therefore, recommends that urgent payments are remitted two or three business days before they become due.

Payments Transmission Methods

Global Access supports payment transmissions via two methods; official Instruments (Cheque/Draft) or electronic transmission.

First Global Bank
First Global Bank Limited (FGB) is a wholly-owned subsidiary of GraceKennedy. The bank started in 1970 as The First National Bank of Chicago (Jamaica) Limited and was in 2002. FGB operates one of Jamaica’s best online and mobile banking platforms called Global Access, 8 main branches located in the urban areas of New Kingston, Downtown, Manor Park, Liguanea, Portmore, Mandeville, Ocho Rios and Montego Bay, and is expanding its reach into smaller communities island-wide with mini-branches and banking agents called First Global MoneyLink. 
Contact Info
  • By phone: 1-888-225-5342
  • By e-mail: fgb@gkco.com
  • Fill in the form on our contact page
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