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We always look forward to receiving your feedback. The ideas and experiences you share with us help us to improve our service delivery. Your positive feedback energizes us to continue to find ways to exceed your expectations. On the other hand, we're always disappointed to hear that something has gone wrong. If you have a complaint, please let us know and we'll do everything we can to ensure that it is resolved as soon as possible

If, for any reason, you are not satisfied with your experience with us please let us know. It is the policy of First Global Bank to respond to customer complaints, disputes, and issues swiftly and to treat each customer's feedback as a matter of importance. We commit to investigate all complaints fairly and confidentially.

We encourage our customers to submit complaints in writing via any of the following channels:

1 ) Submit a letter in branch to a Customer Service Representative, Customer Service Manager, or Branch Manager.
2 ) Submit a letter to head office, addressed to:
 The Manager
 FGB Customer Experience Department
 8 St. Lucia Ave, Kingston 5

3 ) Email us at: fgbfeedback@gkco.com
 

Alternatively you may call our Customer Care Centre to register your complaint verbally at any of the following numbers

Once your complaint has been formally lodged you will be provided with a reference number and an expected timeline for resolution — usually within five (5) business days. We will provide you with regular updates until your complaint is resolved.
 
We expect that your complaint will be resolved within 30 business days of receipt. If we are unable to resolve your complaint within this timeline we will notify you of the potential delay and the reason(s) for the delay.

Thank you for choosing fgb We look forward to serving you.

First Global Bank
First Global Bank Limited (FGB) is a commercial bank operating in Jamaica, originating in 1970 as The First National Bank of Chicago (Jamaica) Limited. That organization later changed ownership and was renamed First Jamaica National Bank Limited.
Contact Info
  • By phone: 1-888-225-5342
  • By e-mail: fgb@gkco.com
  • Fill in the form on our contact page
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