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Video Teller Machine (VTM) Frequently Asked Questions

1.    What is the VTM?

The Video Teller Machine is an interactive video technology that allows a live teller to interact with customers at the machine via video chat.

2.    Is the VTM an Automated Teller Machine (ATM)? 

The VTM is not an ATM. They look alike but differ in three unique ways:

•    An ATM is a self-service machine whereas, the VTM is operated by a Remote Teller by way of video technology.

•    The VTM offers a wider variety of transactions than the ATM as with the VTM, the customer speaks directly with a Teller.

•    Some transactions can be done at the VTM without a card but with an ID (e.g. FGB cheque encashment).  All ATM transactions require a card + pin.

3.    Can anyone use the VTM? 

Yes, once you are conducting business with FGB you can use the VTM. 95% of the transactions that you would conduct using the in branch teller can be completed using the VTM.  

4. How do I contact the video teller?

When you are at the machine, touch the screen and it will automatically call a teller at FGB’s Teller Centre

5. How will I know if a teller is available at the VTM?

When a teller is unavailable, you will see the following message on the screen: “All tellers are busy at this time. Someone will be with you in a moment”.

6. Can I deposit cheques at the VTM?

Yes, the VTM facilitates JMD cheque deposits.

7. Can I deposit both cash and cheque at the same time?

Yes, you can deposit both cash and cheque at the VTM. When you go to the VTM, you initiate a ‘session’ – which means the connection to an FGB Remote Teller is activated. During this session, you can complete all your transactions, one after the other.

9. How soon after I make a deposit will it be updated on my accounts?

Your account(s) will be updated immediately after a successful deposit.

10. Is there a withdrawal limit at the VTM?

There is no withdrawal limit at the VTM but the Teller will enforce the $1M deposit limit.

11. What is the maximum amount of notes that can be deposited per transaction at the machines?

The VTM cash deposits must be done in batches of up to 30 notes maximum. The customer can do as many batches of 30 notes as he requires up to a deposit of $1M.

12. What transactions can be completed at the VTM?

See table above.

 

13. Can I make deposits to a third party account at the VTM?

Yes, you can make third party deposits at the VTM once you know the customer’s account number.

14. Can I make credit card payments on my FGB credit card(s) at the VTM?

Yes, you can make credit card payments on FGB credit cards at the VTM.

15. Can I get the balance on my credit card at the VTM?

Yes, you can get the balance on your credit card at the VTM.

16. Can I use my MultiLink card at the VTM?

The VTM will only accommodate FGB Cards (FGB Secure or FGB Visa Debit cards) at this time.

17. Can I make loan payments at the machines?

To facilitate loan payments deposits must be made to the respective loan servicing account, this can be done at the VTM.

18. Are there card withdrawal limits?

At the ATMs the withdrawal limits will be set at the card level. For FGB Secure and FGB Visa Debit Card the limits are $25,000 and $50,000 respectively. The VTM currently has no withdrawal limit.

19. Will the VTM replace the Branch Tellers?

Branch Tellers will be available in all branches to process customer transactions. The introduction of this leading-edge technology is to provide another option for customers to bank more conveniently.

20. Will the VTM be accessible 24hrs per day?

The VTM will be available Mon – Fri, 7am – 7pm and on Saturdays from 10am – 2pm at the onset.

21. Where can I find a VTM?

VTMs are located at our Manor Park and Ocho Rios Branches at this time.

Multi-Currency Dispenser (MCD) Frequently Asked Questions

1. What is the MCD?

The MCD allows customers to withdraw Jamaican, Canadian and United States currencies from their accounts.

2. Can I purchase foreign currency from the MCD?

Yes, USD and CAD currency can be purchased at the MCD.

3. Will the exchange rate be higher or lower at the MCD when purchasing any of the offered currencies?

The exchange rate will be the same as the daily exchange rate.

4. Can I do cross-currency transactions at the MCD?

Cross currency transactions at the MCD allow you to withdraw USD / CAD cash from your JMD account

5. Can anyone use the MCD?

Once you have an FGB issued debit card, you can access the services of the MCD.

6. What other transactions can I complete at the MCD?

See table above.

7. What is the daily limit for foreign currency withdrawals from accounts?

The daily limit for foreign currency withdrawals is the JMD equivalent of the card limit, which is now $25,000 for FGB secured and $50,000 for FGB Visa debit.

8. Is there a daily limit on the purchase and sale of foreign exchange?

The foreign exchange limits are a conversion of the Jamaican dollar daily card limits at the prevailing exchange rate.

9. Can I use my MultiLink card at your machines?

Multilink cards will not be accepted at the FGB machines. The FGB machines will only accommodate FGB customers (FGB Secure or FGB Visa Debit cards) to start. Globally branded cards such as other Visa cards and MasterCards will be accepted at a later date.

10. Will the MCD be accessible to 24hrs per day?

Yes, the MCD will be accessible 24hrs per day

11. Where can I find an MCD?

MCDs located at our Manor Park and Ocho Rios Branches.

Intelligent Deposit ATM (IDATM) Frequently Asked Questions

1. What is the IDATM ?

The IDATM recognizes and validates inserted notes which will allow you to make immediate cash deposits, without the hassle of a deposit slip or envelope and of course Jamaican Dollar withdrawals.

2. Can I make deposits at the IDATM?

Yes you can make deposits at the IDATM

3. What is the daily deposit limit at the IDATM?

The IDATM has a deposit limit of $1M or 5 deposits per day, whichever comes first.

4. What other transactions can I complete at the IDATM

See table above

5. What is the maximum amount of notes that can be deposited per transaction at the machines?

The maximum amount of notes that can be accepted at the IDATM per transaction is 30.

6. Will the IDATM be accessible 24hrs per day?

Yes, the IDATM will be accessible to customers 24hrs per day.

7. Where can I find an IDATM?

IDATMs are currently located at our Manor Park and Ocho Rios Branches.

First Global Bank
First Global Bank Limited (FGB) is a commercial bank operating in Jamaica, originating in 1970 as The First National Bank of Chicago (Jamaica) Limited. That organization later changed ownership and was renamed First Jamaica National Bank Limited.
Contact Info
  • By phone: 1-888-225-5342
  • By e-mail: fgb@gkco.com
  • Fill in the form on our contact page
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