Frequently Asked Question
No. The soft token is another option for users. You can choose to continue with your hard token or you can download and use the soft token.
Currently no. To activate the soft token you must download the Entrust app then call or email FGB to complete setup using 888-CALL-FGB (225-5342) or fgbcustomercare@gkco.com.
No. It is free to download in the App Store and Play Store.
Yes. You can have both. Your FGB account entitles you to have one token per user, either hard token or soft token. If you desire to have both, a minimal one-time fee may apply. (*Conditions apply)
No. Only one Soft Token is licensed for each account holder. The Soft Token will be associated with one mobile device of your choice.
Yes. Each user on the account is entitled to a unique token whether soft or hard.
If you lose your mobile device, you should contact FGB to have the token disabled and setup on your new device. If there is a delay with acquiring a new device you may have to purchase a hard token for use in the interim.