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Customer Service

You can check online whether a cheque has been presented for payment at the bank and if it hasn't, you can then request a stop payment online. It only takes a few minutes to complete this process. With this unique feature, you will be able to save time having to obtain the latest statement of your account or calling the bank to see whether a cheque has been presented for payment.

What information will I need?

  • Record of cheque serial numbers for cheques you have issued
  • Cheque date, payee and amount of the cheque

Not an Online Banking Customer?
If you are not currently an online banking customer, you can enroll now. Call us at 1-888 CALL FGB (225-5342) for further information. You can also stop a payment at your nearest FGB branch.

First Global Bank
First Global Bank Limited (FGB) is a wholly-owned subsidiary of GraceKennedy. The bank started in 1970 as The First National Bank of Chicago (Jamaica) Limited and was in 2002. FGB operates one of Jamaica’s best online and mobile banking platforms called Global Access, 8 main branches located in the urban areas of New Kingston, Downtown, Manor Park, Liguanea, Portmore, Mandeville, Ocho Rios and Montego Bay, and is expanding its reach into smaller communities island-wide with mini-branches and banking agents called First Global MoneyLink. 
Contact Info
  • By phone: 1-888-225-5342
  • By e-mail:
  • Fill in the form on our contact page
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