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What is Global Access?

Global Access is FGB’s online banking system. It provides a safe, simple and convenient way for you to manage your account, once you have a computer with internet access. The features available include:

  • Balance Inquiry (including credit card balances);
  • Bill Payment
  • International Wires
  • Domestic Transfers (ACH transfer to other Jamaican banks)
  • Internal Transfers ( transfer to other FGB Client Accounts)
  • Account Transfer ( between your own accounts at FGB)
  • Cheque Book Re-order
  • Stop Payment on Cheques
  • Requests for Manager’s Cheques/Drafts
  • Configure Recurring/Standing Order Payments
  • View Credit Card Statements and Deposit Account History

How do I sign up for Global Access?

To sign up for online banking (Global Access), you are required to complete and submit to the bank an online banking application form, these forms are available at any First Global Bank branch or can be downloaded from our website. Additionally, you are required to accept the terms and conditions of our online banking agreement; this is accepted electronically on our website.

What if I do not accept the Online Banking Agreement for online banking access?

If you do not accept the Online Banking Agreement, you will not be able to gain access to the system. You may find it convenient to print this Agreement from our website and read it over to fully understand it, and then return later to complete the login process. If you have any questions about the customer agreement, please call 1-888-CALL FGB (225-5342) within Jamaica or 1-876-929-3383-6.

Can I pay bills online using online banking (Global Access)?

Yes. You can pay your credit card and other bills from our extensive list of billers. Global Access allows you three modes of payment. You may choose to make an immediate payment, a one-time future-dated payment, or recurring payments using the standing order feature of the system. Our standing order payment feature allows you to pre-configure the date, amount and frequency of a payment to be made.

What proof do I receive for the bill payments I make through Global Access?

A Payment ID is provided when the payment is completed. If you have any questions or problems, contact a customer care agent at 1-888-CALL FGB (1-888-225-5342) within Jamaica or 1-876-929-3383-6.

I run a business and I am not always there. Can someone else execute payment if I am unavailable?

Yes. We offer businesses the ability to create online IDs for multiple users, each with the access level you designate. There are currently four (4) access/activity levels that can be assigned to a user:

  • Inquiry - This level allows you to obtain current account balance and transaction information. This level does not allow transfers of funds from this account to any active accounts;
  • Entry – This level allows you to initiate (enter) payments and transfers;
  • Authorize - This level allows you approve transactions for processing; and
  • Entry and Authorize - This level allows the user to both enter and approve transactions entered in “Global Access”, this includes funds transfer and bill payment.

Individual clients are automatically assigned entry and authorize access/activity levels, whereas corporate and business account activity levels must be assigned by the account signatories. Activity levels for corporate and business accounts should be defined during the online registration process.

Is their any additional protection provided if I designate a person to act in my absence?

Yes. In addition to the above, we can also place transaction limits on each User ID.

Can my Accounts Receivable system be linked to Global Access?

Yes. Call our representatives at 1-888-CALL FGB (1-888-225-5342) within Jamaica or 1-876-929-3383-6 to discuss how Straight Through Processing (STP) integration can be done with your core accounting receivable or payable systems.

Can I cancel or stop a payment, if payment was made to the wrong payee?

If you scheduled a payment to be processed immediately, you will not be able to stop the payment. Any other scheduled or recurring payments may be canceled if done within one bank business day before the process date. Contact our customer care centre at 1-888-CALL FGB (1-888-225-5342) within Jamaica or 1-876-929-3383-6, for further assistance.

What do the different statuses mean after I submit a Payment instruction?

  • Entered: This means the transaction is entered and is awaiting verification or approval
  • To Repair: Means there is an error in the transaction that requires your attention
  • Sent: This means your payment instructions have been submitted successfully for further processing
  • Received: This means your payment instruction was received and is pending further processing by the bank
  • Completed: This means your instruction has been executed and your account debited to reflect the instructions. This however, applies only for payment within First Global Bank. Where the instruction requires an account to be credited outside of FGB, please refer to the e-banking agreement for those settlement times.

May I see how online banking (Global Access) works before I use it?

Yes. For your convenience, you can view our online banking video demo to get information on how to login and complete several transactions.

Will I have 24/7 access to online banking (Global Access)?

Online banking (Global Access) services and funds transfer services are available 24 hours a day, 365 days a year, except during system maintenance and upgrades. When this occurs, a message will be displayed online when you sign-on to the online banking service. However, depending on the type of transaction which is done, the payment will be completed on the earliest bank business day. Our Call Centre is available from 8:30 a.m. to 5:00 p.m. Mondays through Fridays, excluding public holidays.

What accounts can I access using online banking (Global Access)?

You may access your FGB savings and chequing accounts, credit card and term deposit accounts.

What are the fees associated with using online banking (Global Access)?

There are no activation charges or monthly access fees associated with FGB’s online banking service (Global Access). However, some transactions attract fees. For example:

  • Domestic (electronic) Transfer (ACH) processing Fees
  • Wire Transfer Fees
  • Wire Transfer Repair Fees
  • Manager’s Cheque Charges
  • Further, fees may be applied for value-added services such as:
    • Stop Payment Requests
    • Cheque Book Orders
    • Online Cash Orders
  • An Insufficient Funds (NSF) Fee, Returned Items, Overdraft or similar fee may also apply if you schedule payments or transfers, and your available balance is not sufficient to process the transaction on the scheduled date
  • We may also charge you a research fee (charged by the hour) for an inquiry about a transaction that occurred more than 180 days before the date you made the inquiry
  • For individual clients, the first token is provided free of cost. Any additional or replacement tokens will attract a fee.
  • For business/corporate clients, the first three (3) tokens are provided free of cost. Any additional or replacement tokens will attract a fee.

Please refer to our Fees and Charges Schedule for further information.

First Global Bank
First Global Bank Limited (FGB) is a wholly-owned subsidiary of GraceKennedy. The bank started in 1970 as The First National Bank of Chicago (Jamaica) Limited and was in 2002. FGB operates one of Jamaica’s best online and mobile banking platforms called Global Access, 8 main branches located in the urban areas of New Kingston, Downtown, Manor Park, Liguanea, Portmore, Mandeville, Ocho Rios and Montego Bay, and is expanding its reach into smaller communities island-wide with mini-branches and banking agents called First Global MoneyLink. 
Contact Info
  • By phone: 1-888-225-5342
  • By e-mail:
  • Fill in the form on our contact page
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