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Online Banking

What is Global Access?

Global Access is FGB’s online banking system. It provides a safe, simple and convenient way for you to manage your account, once you have a computer with internet access.

Who is Eligible?

Retail Clients, Corporate, Sole Proprietor and Small Businesses who have an active FGB Account.

How do I sign up for Global Access?

To sign up for Global Access, you are required to complete and submit to the bank an online banking application form. These forms are available at any First Global Bank branch or can be downloaded from our website. You will be issued with a token device and assigned a user ID and password. To gain access to the system you are required to accept the terms and conditions of our Online Banking (Global Access) Agreement. For your convenience, this can be accepted electronically when you access the system for the first time.

What if I do not accept the Online Banking (Global Access) Agreement?

If you do not accept our Online Banking (Global Access) Agreement you will not be able to access the system. You may find it convenient to print this agreement from our website, and read it over to fully understand it, and then return later to complete the login process.

How can I get my questions answered while completing the online banking application or while accepting the e-banking agreement when logging into the system for the first time?

We provide multiple methods for you to contact us. These include:

  • Instant messenger/Live Chat from our website which will connect you to one of our customer care agents;
  • Click-to-talk, which is a feature that allows you to originate a call directly from our website to one of our customer care agents. To do this you will have to download an active X client on your computer. You should also have a microphone and headset; or
  • Traditional Phone Call to 1-888-CALL FGB (225-5342) from anywhere in Jamaica or 1-876-929-3383-6.
First Global Bank
First Global Bank Limited (FGB) is a wholly-owned subsidiary of GraceKennedy. The bank started in 1970 as The First National Bank of Chicago (Jamaica) Limited and was in 2002. FGB operates one of Jamaica’s best online and mobile banking platforms called Global Access, 8 main branches located in the urban areas of New Kingston, Downtown, Manor Park, Liguanea, Portmore, Mandeville, Ocho Rios and Montego Bay, and is expanding its reach into smaller communities island-wide with mini-branches and banking agents called First Global MoneyLink. 
Contact Info
  • By phone: 1-888-225-5342
  • By e-mail:
  • Fill in the form on our contact page
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