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Online Banking

What information is necessary to log in?

To log in, you will need a combination of your user ID, a password and a one-time passcode generated from your token device issued by First Global Bank. From our secure login page you are required to first enter

  • The combination of your user ID and passcode generated from your token device. If this is successful;
  • You will then be prompted to enter your password.

How do I change my Password?

After log in, select the change password option from the menu and follow the instructions.

Here are some helpful tips for creating your Password

  • Your Password must have at least eight (8) and a maximum of ten (10) characters.
  • It must include at least one upper case letter, one lower case letter and one number with no spaces.
  • It will be case sensitive.
  • Your Password cannot be the same as your User ID.

Why is it the system not accepting the passcode from my token device?

There are a few rare occasions when your token device needs to be re-synchronized. If this happens, please contact FGB at 1-888-CALL FGB (1-888-225-5342) if you are having any difficulty.

Can I change my User ID?

The user ID for a person/indivdual is the Letter “R” plus the last 7 numbers on your debit card, e.g. R1234892. Your user ID will only be changed if your debit card is replaced.

Forgot your password?

If you forget your password, please contact FGB at 1-888-CALL FGB (1-888-225-5342).

First Global Bank
First Global Bank Limited (FGB) is a wholly-owned subsidiary of GraceKennedy. The bank started in 1970 as The First National Bank of Chicago (Jamaica) Limited and was in 2002. FGB operates one of Jamaica’s best online and mobile banking platforms called Global Access, 8 main branches located in the urban areas of New Kingston, Downtown, Manor Park, Liguanea, Portmore, Mandeville, Ocho Rios and Montego Bay, and is expanding its reach into smaller communities island-wide with mini-branches and banking agents called First Global MoneyLink. 
Contact Info
  • By phone: 1-888-225-5342
  • By e-mail:
  • Fill in the form on our contact page
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