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Online Banking

Your Responsibility

To benefit from the security of the FGB Online Service Guarantee, you need to do your part to help us protect your information and finances. It is your responsibility to:

  • Protect your password by creating one that would be hard for others to guess and do not write down or share your password with anyone.
  • Carefully review statements received from the bank. Call if a charge or phone call seems suspicious.
  • Use up-to-date anti-virus/anti-spyware software and a firewall.
  • Not leave your computer unattended while using Online Banking (Global Access). Once you have completed your banking, always sign-off/log out completely.
  • Not give personal information over the phone unless absolutely necessary, and don't ever give it unless you initiated the phone call.

Further, to fully benefit from the services available via Global Access, it is your responsibility to:

  • Ensure there is adequate funding in your account to execute standing orders as they are due.
  • Ensure you are aware of the transaction cut-off time for the respective electronic transfer services we provide.
  • Protect the token device you are provided with. Misuse and/or loss of that device, will impact your ability to execute your transaction as you need.
  • Take the time to read our Online Banking (Global Access) Agreement .
First Global Bank
First Global Bank Limited (FGB) is a wholly-owned subsidiary of GraceKennedy. The bank started in 1970 as The First National Bank of Chicago (Jamaica) Limited and was in 2002. FGB operates one of Jamaica’s best online and mobile banking platforms called Global Access, 8 main branches located in the urban areas of New Kingston, Downtown, Manor Park, Liguanea, Portmore, Mandeville, Ocho Rios and Montego Bay, and is expanding its reach into smaller communities island-wide with mini-branches and banking agents called First Global MoneyLink. 
Contact Info
  • By phone: 1-888-225-5342
  • By e-mail:
  • Fill in the form on our contact page
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