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Online Security Tips

  • Avoid downloading programs from unknown sources.
  • Delete email messages that appear to be spam or contain suspicious attachments.
  • Protect your online passwords. Don't write them down or share them with any third party.
  • Protect your answers to security questions. Select questions and provide answers that are easy for you to remember, but hard for anyone else to guess. If you have selected security questions on other websites, avoid using the same questions to protect your FGB online account.
  • Use secure websites for transactions and shopping. Shop with merchants you know and trust.
  • Never leave your computer unattended while using any online banking service.
  • Close your browser when you're not using the internet.
  • Do not respond to emails appearing to be from your bank, government office or other entity that requests personal information such as user IDs, passwords, PINs, etc.

Computer Security Tips

  • Keep your computer protected by the use of anti-virus software and firewall protection, also ensure that these are up to date.
  • Turn your computer off completely when you are finished using it – don't leave it in sleep mode.
  • Online banking activities and viewing or downloading documents (statements, etc.) should only be conducted on a computer you know to be safe and secure.
  • When banking online, always make sure your browser address bar reads / before you begin the login process.

Email Security Tips

Email fraud, often referred to as "phishing" or "spoofing," involves a fraudster sending you an email request that appears to be from a government agency, an official business, online payment service, or bank.

  • Be wary of suspicious emails. Never open attachments, click on links, or respond to emails from suspicious or unknown senders.
  • If you feel you have received a suspicious email from FGB, report it immediately @ 1-888-CALL FGB (225-5342) or email
  • Education is your best defense. Know what to look for and what to do. It is very important to note that no financial institution, including First Global Bank, will ever send you an email asking you to verify or supply personal information, such as:
    • User ID;
    • Password;
    • Card or Account Number; or
    • Credit Card Security Code.
  • Never send personal information via email unless it is to a trusted source and you use some type of encryption.
  • Have your computer analysed by a qualified technician if you suspect your computer is running abnormally, you are receiving an unusual amount of "pop-up" pages, or you notice that you are being redirected to other web pages.
  • If you receive an email that warns you that an account will be closed or online access will be terminated unless you reconfirm your billing information, contact the company cited in the email using a telephone number or Website address you know to be genuine.
  • Avoid sending personal financial information over the Internet unless you are sure you are on a secure site. Look for the padlock icon on your browser's status bar.

Mobile Security Tips

When you use a mobile device (cellular phone, blackberry, etc.) for browser or text-based account access, keep these tips in mind:

  • If you receive an e-mail or text requesting that you dial a certain number, do not call the number. Contact FGB customer service immediately at 1-888-CALL FGB (225-5342).
  • Do not provide your personal secure information to an unsolicited caller.
  • Never respond to a phone call or voicemail service asking you to verify account information or reactivate a bank service.
  • Use the keypad lock or phone lock function on your mobile device when it is not in use. These functions protect your device so that nobody else can use it or view your information. Also be sure to store your device in a secure location.
  • Frequently delete text messages containing your account information (including your account balance), and especially before loaning out, discarding, or selling your mobile device.
  • Never disclose, via text message, any personal information (account numbers, passwords, or any combination of sensitive information like your social security number or birth date that could be used in ID theft).
First Global Bank
First Global Bank Limited (FGB) is a wholly-owned subsidiary of GraceKennedy. The bank started in 1970 as The First National Bank of Chicago (Jamaica) Limited and was in 2002. FGB operates one of Jamaica’s best online and mobile banking platforms called Global Access, 8 main branches located in the urban areas of New Kingston, Downtown, Manor Park, Liguanea, Portmore, Mandeville, Ocho Rios and Montego Bay, and is expanding its reach into smaller communities island-wide with mini-branches and banking agents called First Global MoneyLink. 
Contact Info
  • By phone: 1-888-225-5342
  • By e-mail:
  • Fill in the form on our contact page
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